Clarenville Inn is wholly owned and operated by Stellar Properties Inc., a privately-held company registered in the Province of Newfoundland and Labrador.
At Clarenville Inn, we are committed to assuring high privacy standards for the protection and privacy of your personal information.
This policy details what type of personal information we collect and/or maintain, how and why we collect the information, the measures we take for ensuring safe storage of guest information, and the conditions under which information may be disclosed to a third party. We have also provided contact information for addressing any questions or concerns you may have.
How we collect, use and store personal information.
1. When you make a reservation either by phone or fax or through our Website.
When you make a reservation, we require information that uniquely identifies you and which enables us to process your requests and to confirm your reservation. This information typically includes your name, number of guests, address, contact telephone number, credit card information and expiry date and your arrival and departure date. Company name, address and contact information is collected if applicable. As well, we record special requirements you request. During the winter months, we typically request the guest’s vehicle plate number. In some circumstances, we may request your date of birth since a minimum age of 19 is our requirement for renting a room. You may need to provide verification of your date of birth at the time of check-in.
This information is stored in our Five Star Reservation System; a system that only the Clarenville Manager and Reservation/Front Desk staff can access through a protected password.
Reservation information is maintained in our history. Under no circumstances is any of your personal information released to a third party, except for those circumstances that are specifically and duly authorized by you or permitted or required by regulation or law.
Sometimes, a guest may lose their Clarenville Inn receipt for the stay and request a replacement copy. If this occurs, we will respond only to the person in whose name the room is registered. To verify identity, we require: the name on the registration; arrival and departure date; room number; rate paid; form of settlement; and the last four numbers of the credit card used.
2. When you voluntarily join our loyalty program: the Eagle ClubTM.
Should guests wish to join The Eagle ClubTM and avail of its privileges we request and then store your name, address, business name, home and work telephone numbers, your email address and your birthday. Provision of birth date information allows us to offer special recognition. A member’s e-mail address is typically requested. E-mail addresses are used for the exclusive purpose of notifying members of special promotions and members may elect, at any time, to opt out of such e-mail notifications. Under no circumstances are e-mail addresses shared with a third party. Opting-out is as simple as calling the Clarenville Inn at 709-466-7911 or by emailing firstname.lastname@example.org
We maintain a separate, password protected database that stores membership data and number of hotel stays as these stays earn member privileges.
3. When you voluntarily offer your name and email address on a Guest Comment Card.
In our efforts to continually improve our services, we invite guests to complete comment cards. Comment cards offer an option for guests to include their name and/or email address. Comment cards are reviewed by Clarenville Inn managers for potential service improvement initiatives and for recognizing employees for their efforts. Comments may be published verbatim, but in no way reveal name and/or e-mail address information. Where a name and e-mail address is provided, management may follow-up via e-mail communication as may be necessary from time-to-time.
Comment cards are shredded when they have been reviewed by management.
4. When you visit our website.
Personal information is information that personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information. However, the use of such analytics at Clarenville Inn, occurs only in accord with The Google Analytics Terms of Service, which all Analytics customers must adhere to. This specifically prohibits the tracking or collection of this information using Google Analytics or associating personal information with web analytics information.
Why we collect personal information.
Our primary purpose of collecting personal information is to provide you with the best possible ongoing service. We wish to maintain you as a customer and endeavor NOT to collect personal information that is not necessary or which is redundant or intrusive. For example, we may ask about your room type preference so that we can serve you better on your current and next visit.
We use aggregate guest information to better understand changing guest preferences and to improve and develop new products and services. Guest preferences and guest demographic information also greatly assists us in planning for growth and expansion.
Limiting collection and disclosure of personal information.
We collect, use and disclose personal information only to the extent necessary to fulfill the purposes for which it was collected and as required or permitted by law.
Under limited circumstances, we may disclose personal information where:
- It is reasonable that it is an agent of a guest, such as a travel agent, who is acting on your behalf;
- It is necessary to evaluate a guest or customer’s credit worthiness or in order to collect a guest/customer’s account; and/or
- There is a danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority or police.